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Frequently Asked Questions


Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart.However, final shipping costs will be displayed on the Invoice you see before confirming your order. We are currently offering Free Ground Shipping promotion when you purchase over $99 of Amerock Products Only and the offer only applies to order shipped via Fedex Ground or FedEx Home Delivery in the Continental United States.

Q: Do you have a Free Shipping Policy?
A: We offer Free Ground Shipping for orders of Amerock & Belwith Products Only, that total over $99 before shipping charges. This offer only applies to orders shipped via Fedex Ground or FedEx Home Delivery within the Continental United States. Delivery address must be a street address as FedEx will not deliver to PO Boxes.

Q: Do you charge Sales Tax?
A: We only charge Sales Tax on orders shipped to a California address.  All other States and Countries are exempt.

Q: Do you ship to Canada?
A: Yes, we only ship to Canada via United States Postal Service.  Please select either the Priority Mail International or the Express Mail International service.  Orders with FedEx selected will need to be cancelled and reentered. Free Ground shipping does not apply to orders shipped to Canada.

115% LOW PRICE GUARANTEE Match Policy guarantees that we have lower prices than any other online Amerock or Belwith Distributor or Dealer, and we will do everything in our power to ensure that you're not paying too much for your purchase. That's why we offer our 115% Low Price Guarantee Match Policy. If you find a lower advertised price (including shipping, handling and taxes if applicable) on the *same item, simply let us know and we'll gladly meet that price and beat it by an additional 15% of the difference!
The items must meet the following criteria to qualify:

  • The product is in stock and available for immediate shipment from the competitor.
  • The product is not a close out, discontinued or clearance item.
  • The advertised price is from an authorized U.S. retailer**
  • The price is a published price and/or you have a written quotation from a competitor. Verbal price quotes are not acceptable.
  • The 115% Low Price Guarantee Match Policy cannot be applied to previous orders; it only applies to new orders or to open quotes. No refunds will be given once your order is placed.

Please make sure you have the complete URL (address) of the competitor's web site, along with your name, phone number, and the details of the price difference so that we can help you as quickly as possible. You may also email the information to and we will respond to your inquiry as soon as possible. 

115% LOW PRICE GUARANTEE Match Policy - Additional Terms & Conditions

The 115% Low Price Guarantee Match Policy cannot be used in conjunction with any other coupon or project pricing offer, nor does it apply to limited-quantity offers, manufacturer's rebates, closeouts, clearances, special, sale, or limited-time discounts, bulk quantity items, or typographical errors. Offer does not include wholesale or "trade," contract or manufacturer direct pricing, or below wholesale cost pricing. (*) "Same" is defined as an item of the same styling and product by the same manufacturer. Products must be first quality, all new, factory-sealed, of the same brand, style, and SKU.  (**) reserves the right to determine which offers are from authorized retailers. In the event that determines that the competitor's offer does not qualify for the 115% Low Price Guarantee Match Policy, you will be notified within 14 days.

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