RETURN POLICY:

Woodworkershdwe.net goal is to have satisfied customers.  If you are not satisfied with your order, you may return products in new, unused, undamaged condition for a full refund less shipping charges and restocking charges within 30 days of the receipt of your order.  Woodworkershdwe.net is not responsible for the return shipping charges unless we shipped the product in error. All returned items must be in the original unopened factory packaging. All returns are subject to a 25% restocking fee. Refunds are given in the same manner that was used to make the original purchase.

Please note that shipping damage is the responsibility of the freight carrier and is not a reason to return a product. Please contact us immediately if you have any damage and save the shipping containers.  All shortages and discrepancies must be reported within 5 days of the receipt of your order.  We will assist you in processing and settling your claim with the carrier.

All returns must have a Return Goods Authorization (RGA) Number. Packages returned without an RGA number on the outside of the package will be refused. No returns will be accepted after 30 days.Insurance on your return is highly recommended. Woodworkershdwe.net is not responsible for returns that are lost while in transit to our company. All products that are returned need to be packaged to ensure damage does not occur.  No credit will be issued unless products are received in good resalable condition.  Some returns may need to be sent directly to the original mfg.  Please see the RGA for the correct return address to ship merchandise.

Please allow 7-10 business days from the time we receive your return to process the credit back to your credit card or Paypal account.

Refused Merchandise

Any standard shipped orders will automatically be charged the cost of shipping.

FREE GROUND SHIPPING POLICY ON AMEROCK & BELWITH PRODUCT ORDERS OVER $99:

We offer Free Ground Shipping for orders of Amerock & Belwith Products Only, that total over $99 before shipping charges. This offer only applies to orders shipped via Fedex Ground or FedEx Home Delivery within the Continental United States. Delivery address must be a street address as FedEx will not deliver to PO Boxes.  Free Shipping is Calculated automatically during the Checkout process and No Promotion Code is needed. We reserve the option to change carriers. 

SHIPMENTS TO CANADA:

We only ship to Canada via United States Postal Service.  Please select either the Priority Mail International or the Express Mail International service.  Orders with FedEx selected will need to be cancelled and reentered. Free Ground shipping does not apply to orders shipped to Canada.

Order Cancellation Policy 

You may cancel your order, for any reason, and receive a full refund provided your order has not been added to the shipping queue or shipped by either ourselves or the manufacturer. Typically, most orders are shipped within 3-4 business days after they are received. Our customer service representatives can inform you of the status of your order and advise you whether or not the order can be cancelled for a full refund. Once an item is shipped or added to the shipping queue by either us or the manufacturer the terms of our returns policy will take effect.  In some cases a custom, special order item may be non-returnable and/or non-cancelable.

115% LOW PRICE GUARANTEE Match Policy

Woodworkershdwe.net guarantees that we have lower prices than any other online Amerock or Belwith Distributor or Dealer, and we will do everything in our power to ensure that you're not paying too much for your purchase. That's why we offer our 115% Low Price Guarantee Match Policy.
If you find a lower advertised price (including shipping, handling and taxes if applicable) on the *same item, simply let us know and we'll gladly meet that price and beat it by an additional 15% of the difference!
The items must meet the following criteria to qualify:

• The product is in stock and available for immediate shipment from the competitor.
• The product is not a close out, discontinued or clearance item.
• The advertised price is from an authorized U.S. retailer**
• The price is a published price and/or you have a written quotation from a competitor. Verbal price quotes are not acceptable.
• The 115% Low Price Guarantee Match Policy cannot be applied to previous orders; it only applies to new orders or to open quotes. No refunds will be given once your order is placed.

Please make sure you have the complete URL (address) of the competitor's web site, along with your name, phone number, and the details of the price difference so that we can help you as quickly as possible. You may also email the information to CustomerService@WoodworkersHdwe.net and we will respond to your inquiry as soon as possible.  To take advantage of our low price guarantee with a U.S. retail store printed advertisement, you can mail a copy of the ad along with the above information to:

Woodworkershdwe.net
PO Box 10248

Fullerton, CA  92838-6248

115% LOW PRICE GUARANTEE Match Policy - Additional Terms & Conditions

The 115% Low Price Guarantee Match Policy cannot be used in conjunction with any other coupon or project pricing offer, nor does it apply to limited-quantity offers, manufacturer's rebates, closeouts, clearances, special, sale, or limited-time discounts, bulk quantity items, or typographical errors. Offer does not include wholesale or "trade," contract or manufacturer direct pricing, or below wholesale cost pricing. (*) "Same" is defined as an item of the same styling and product by the same manufacturer. Products must be first quality, all new, factory-sealed, of the same brand, style, and SKU.  (**) Woodworkershdwe.net reserves the right to determine which offers are from authorized retailers. In the event that Woodworkershdwe.net determines that the competitor's offer does not qualify for the 115% Low Price Guarantee Match Policy, you will be notified within 14 days.

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